Refund Policy

1. Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds go back to your original payment method through Paddle.

2. 14-day refunds

You can ask for a refund within 14 days of any purchase:

• Credits you have not used (Starter or extra credits): full refund.
• A Pro or Agency payment where you have not used any of that month's credits: full refund, and the subscription is cancelled.
• Credits used on a video you downloaded: refunded if the video has a significant defect we cannot fix within the edits included in your plan, for example it does not play, the audio and visuals are out of sync, or it misstates your business in a way the included edits cannot correct. Tell us what is wrong and we will first try to fix or redo it at no cost.
• A Cinematic upgrade that did not finish: the credits are returned to your account automatically; you do not need to ask.

Where some of a purchase has been used, we refund the unused part. For example, if you bought Pro and downloaded 2 of the month's 5 videos, we refund 3/5 of that month's payment.

3. Why used credits are treated differently

The free, full-length preview lets you watch the video before you pay, and a credit is only used when you choose to download it. Once a video has been downloaded, it has been delivered in full and cannot be returned, so we refund it only when something is genuinely wrong with it. This does not affect any right you have under the consumer law of the country you live in.

4. Cancelling a subscription

You can cancel Pro or Agency at any time using the link in your Paddle receipt, or by writing to [support@yourdomain.com]. You will not be charged again, and you keep that month's credits until the end of the billing month. Cancelling does not by itself refund the current month; ask within 14 days if you qualify under section 2.

5. How to ask for a refund

• Email [support@yourdomain.com] from the address you bought with, or use our contact page. Include your Paddle order number (it starts with "txn_" or is on your receipt) and a sentence on what went wrong.
• Or request it directly from Paddle at paddle.net using the details in your receipt.

We reply within 2 business days. Approved refunds are processed by Paddle straight away and usually reach you within 5 to 10 business days, depending on your bank.

When a purchase is refunded, the credits it bought are removed from your account, and videos downloaded with refunded credits may no longer be used.

6. Before you dispute a charge

Please contact us before opening a dispute with your bank. We can usually resolve a problem faster than a chargeback, and a chargeback may pause your account while it is investigated.

7. Exceptions

We may decline a refund where there is clear evidence of abuse, for example repeated purchases and refund requests to obtain videos without paying, or a breach of our Acceptable Use Policy.

8. Contact

[support@yourdomain.com] · [LEGAL BUSINESS NAME], [REGISTERED ADDRESS, CITY, STATE, PIN CODE, INDIA].